In the event of theft or loss immediately report the disappearance of your card.
If you are in Spain, call ServiRed at 902 192 100 (24 hours).
If you are abroad, contact VISA at +34 917 742 621 or +34 918 385 002 (24 hours).
If you need further information, go to www.servired.es (section "emergencies") or www.visaeurope.es (section "SOS").
If you have forgotten your keys, contact your branch to generate new ones. Once your identity has been verified, you will be sent an encrypted key to the mobile phone registered on our database.
If you don't remember or have lost your PIN, you must contact your branch or request it personally.
Our branches are open in Winter (October to May) Monday to Thursday from 8.15 to 16.30 and Friday from 8.15 to 14.30 and in Summer (June to September) Monday to Friday from 8.15 to 14.30.
Arquia offers its customers a network of ATMs where they can withdraw amounts over € 80 at no cost. For lower amounts or for provisions in other ATMs, Arquia will pass on to its customers the cost that the entity that owns the ATM transfers for each transaction.
The SWIFT or BIC code is a series of 8 or 11 digits that identifies the beneficiary bank when an international wire transfer is made. Arquia Banca's SWIFT/BIC code is CASDESBBXXX.
The Economic Group of Caja de Arquitectos S. Coop. de Crédito has a Customer Service Department to attend and solve claims or complaints submitted by customers and users of the financial services, provided by the Bank and the rest of Group entities, that are related to their legally recognised interests and rights.