At Arquia Banca we work towards guaranteeing security when you operate in Digital Banking, and thus we provide a series of recommendations. To browse, query or operate in Arquia Banca, it is necessary to specify in the system that the information and recommendations have been read by the user.
Phishing involves sending emails that appear to come from reliable sources (such as banks) and that try to get users to reveal confidential banking by means of a link that sends you to false or fraudulent websites. This way the user, believing to be in a totally reliable site, enters the requested information (user, passwords, Visa card No., PIN No., etc.) which will really end up in the hands of a fraudster. The fraudulent website is usually identical to the original site, with the same Legal Notices and even links that go to real websites.
The method employed is sending a mass delivery of emails with the aim of users connecting to their fraudulent website through a link included in this email. This email will ask for your personal and financial details, and once these have been acquired, they redirect the trusting user to the genuine website.
If for whatever reason you suspect or have sent this information at any given time, change your password from your “Personal area” in Digital Banking and contact your branch or inform us through the contact form.
In the event of receiving a Phishing-type message do not provide any details and, if is related to ARQUIA, please notify us immediately through the contact form.
Usually, by checking your email carefully you can detect if it is a fraud attempt by means of phishing.
ARQUIA will never ask you for information about your access passwords, keys or PINs. Always suspect this type of situations. If in doubt, go to your branch, use the contact form or phone our customer services and inform us.
The best procedure to authenticate the identity of a website is to use digital certificates.
To inform you about the access to your accounts, at the top of Arquia Red we will display information about the last connection to the system, both in terms of access and use of services.
If you suspect that anybody knows any of your access passwords, keys, PINs or Operating codes contact your branch so they can provide you new ones. Remember that only you must know them and keep them safely.